Ramtough14
WKR
- Joined
- May 8, 2020
- Messages
- 398
Recently, I ordered two pair of King’s Camo XKG Sonoran pants from Sportsman’s Warehouse. Roughly a week later, the pants were delivered. While the colors were correct, they sent me the Ridge pants, not the Sonoran. The pants are substantially different. I don’t want the Ridge pants, even though they are priced higher.
I understand. I can see how a mistake was made, although the product codes via Sportsman’s Warehouse are very different. I called and spoke with customer service. For any of you who have never had the pleasure, their customer service is off-shore. They told me they were “in Utah”, but after speaking with 4 individuals, it became clear they were in the Philippines. In addition, the call center handles customer service for a number of organizations. This was admitted after being put on hold a number of times for them to “research the issue.”
After over an hour, I ended up with a supervisor. She understood the situation, confirmed that the product was available from two different stores (one in Wisconsin and one in New Mexico), the supervisor said she would call me back with a solution. A few hours later, she called me back. She asked me for my credit card information as she would be placing a new order for the product. She assured me that she had included notes and verified with the stores. She promised to include free express shipping.
That night, I received an email from UPS indicating a product was on its way to me. The problem? The shipment originated in Arizona. And I knew this would be a problem.
And it was. The package was delivered the next day. It contained one item: a Vortex spotting scope cover.
I called and repeated the process. This time, unfortunately, despite another hour on the phone, I was told (through ever increasingly broken English) that I would have to place a third order for the same product and they “might be able to get it right this time.” When I declined to provide my credit card information, the supervisor hung up on me.
Needless to say, I am done. I believe my only option now is to dispute the charge with my credit card company. Any other ideas? I can’t find any possible way to speak with anyone in the United States of America.
I understand. I can see how a mistake was made, although the product codes via Sportsman’s Warehouse are very different. I called and spoke with customer service. For any of you who have never had the pleasure, their customer service is off-shore. They told me they were “in Utah”, but after speaking with 4 individuals, it became clear they were in the Philippines. In addition, the call center handles customer service for a number of organizations. This was admitted after being put on hold a number of times for them to “research the issue.”
After over an hour, I ended up with a supervisor. She understood the situation, confirmed that the product was available from two different stores (one in Wisconsin and one in New Mexico), the supervisor said she would call me back with a solution. A few hours later, she called me back. She asked me for my credit card information as she would be placing a new order for the product. She assured me that she had included notes and verified with the stores. She promised to include free express shipping.
That night, I received an email from UPS indicating a product was on its way to me. The problem? The shipment originated in Arizona. And I knew this would be a problem.
And it was. The package was delivered the next day. It contained one item: a Vortex spotting scope cover.
I called and repeated the process. This time, unfortunately, despite another hour on the phone, I was told (through ever increasingly broken English) that I would have to place a third order for the same product and they “might be able to get it right this time.” When I declined to provide my credit card information, the supervisor hung up on me.
Needless to say, I am done. I believe my only option now is to dispute the charge with my credit card company. Any other ideas? I can’t find any possible way to speak with anyone in the United States of America.