Shout out to Vortex

[ZackP]

Not sure if this is the right forum to post but I just had to give a shout out to Vortex. I know I know, there is higher end glass out there but these guys/gals really know how to take care of their customers.

I emailed inquiring about another strap for my Viper 10x42 (Philippines and damn good for the money) that I had misplaced. Fully expecting to get a price in a reply what I got instead was a kind reminder of why I run their stuff (some of it anyways). See for yourselves. Overall just satisfied they’re willing to take care of their customers!

 

[Scottyboy]

Customer care and warranty are their strong points for sure.

 

[String&stick]

Best customer service I've ever received was from vortex and it's why I am a loyal customer in all things optics!

I was 25, married and had a baby. Saved up and bought a pair of their 10x42's. Didn't have much spare money or time. Monday before rifle deer opener I got out of my pickup and my Cabela's bino strap failed. Binos smacked pavement from 5 feet up and knocked the alignment off just enough to make your head pound!

I couldn't mail them out till Tuesday morning and customer service said 7 day turn around. . . I was screwed for opening day. I sent them 2nd day service as it was the best my post office could guarantee, put a note in about timeline and sent it away.
My tracking number showed that it arrived at their facility Thursday morning at like 9 a.m.
I got an email around noon figuring it was confirmation that they had received them. To my amazement it was a tracking code for overnight delivery back to me! They handled every thing in less time than many places take to check their mail.

I had my binos back by Friday night and had them along with me to spot and harvest my best Muley to date. Their customer service is second to none!

 

[Poptart]

They replaced a scope for me no questions asked. They also sent a pretty cool hat with the new one. Just bought another scope for a rebuilt marlin 39a 22 for my father who thought he lost it in a flood. Good stuff!!

 

[ZackP]

They do a pretty damn good job in keeping people happy. I’ve used them before for my 11-33 and received free shipping label and return postage, 2nd day air on both!
Not sure if anyone uses their mil discount but they always toss in free goodies as well.

 

[Ndbowhunter]

Nothing in life is free.

 

[thinhorn_AK]

They have an awesome warranty program....it’s too bad you’ll probably have to use it.

 

[weaver]

I've had many great experiences with vortex customer service. Never had a good experience with Nightforce or Swarovski cs probably because I've never needed to use it.
I just don't have any faith in vortex products anymore although I do still pack around a razor spotter.

Sent from my XT1635-01 using Tapatalk

 

[MCSO1357]

Vortex customer service is top notch and has forced other companies to try to be just as good. They have upped the game for sure in the optics community.

 

[BluMtn]

Glad your experience was a good one. Mine was not and I have sold every piece of Vortex I own, cancelled orders that I had for some new stuff and now when someone ask about Vortex I steer them as far away as possible. But as always those are just my opinions and I guess a lot of other peoples also. Bitter, you bet.

 

[Hatchet Jack]

Screw swarovski they have never sent me a hat or window decals.

 

[MCSO1357]

Screw swarovski they have never sent me a hat or window decals.

I have a hat, I’d sell it for $50 (It’s Swarovski, after all )

 

[LongWayAround]

They have an awesome warranty program....it’s too bad you’ll probably have to use it.

I recently sent in my viper binoculars for realignment. Vortex sent me a new pair with a statement that the other were not able to be repaired to factory specifications.

It's great that they did that and I sincerely appreciate it. However, it does give me some pause that binoculars which have basically lived in an AGC harness for two years needed realignment. I don't have any memory of major impacts/drops etc.

 

[thinhorn_AK]

I recently sent in my viper binoculars for realignment. Vortex sent me a new pair with a statement that the other were not able to be repaired to factory specifications.

It's great that they did that and I sincerely appreciate it. However, it does give me some pause that binoculars which have basically lived in an AGC harness for two years needed realignment. I don't have any memory of major impacts/drops etc.

I guess for me it all comes down to the fact that the warranty wont help me if I'm out on a hunt. Ive also heard some stuff about how poorly they have handled the warranty with products that arent made any longer....the current upgrade??? nope, old refurbished stuff.

 

[thinhorn_AK]

Glad your experience was a good one. Mine was not and I have sold every piece of Vortex I own, cancelled orders that I had for some new stuff and now when someone ask about Vortex I steer them as far away as possible. But as always those are just my opinions and I guess a lot of other peoples also. Bitter, you bet.

Thats how I feel about Athlon after my buddies binos went tits up on a hunt.

 

[Jwilson]

They upgraded me when one of mine had issues. No harassment at all!

 

[.30WCF]

I do like my vortex stuff.


Sent from my iPhone using Tapatalk

 

[Rich M]

I bought a Closeout viper 2-x36 and love it.

 

[skywalkr]

You have to wonder what the markup is on their stuff if they are so willing to just give you a new one when anything happens to them. I like the idea of a good warranty but I’d rather have one I don’t need to use.

 

[tsm213]

I’m in the market for some new binos. Kind of seems like you can’t go wrong with vortex. I’m looking at possibly some used binos so there transferable warranty is a big selling feature.


Sent from my iPhone using Tapatalk