Shipping my 10x56 Zeiss Victorys back to Zeiss to be rebuilt

[Mojave]

I was quoted $400 ish.

What are the odds that they will either charge $1000 or they will come back worse?

Has anyone done this?

 

[ninja master]

I sent my 10x42 and was charged what I was quoted, but that was 2 years a go.

 

[atmat]

They charge for this kind of thing? That’s an bummer.

Every Swaro I’ve had I’ve sent for service at one point or another and they’ve never charged me a dime.

 

[Mojave]

My Victories are about 10-15 years old. They need some love.

Good to know you were charged what was quoted.

 

[wyosteve]

It's been years, but I sent some back to be re-armored and the cost was what they quoted. Took a fair amount of time though.

 

[roosiebull]

My Victories are about 10-15 years old. They need some love.

Good to know you were charged what was quoted.

I think regardless of the charge, it will be within reason and you will be satisfied with the end result. They have a good reputation and great optics, even if they charge, it will be money well spent, you’ll get back a like new bino for a lot cheaper than replacing them, and what tools do we use a lot in life in tough conditions that doesn’t have a maintenance cost? I really can’t think of one, certainly not a big deal tool like binos

 

[Pronghunter]

They charge for this kind of thing? That’s an bummer.

Every Swaro I’ve had I’ve sent for service at one point or another and they’ve never charged me a dime.

Service isn’t the same as being rebuilt.
Service is a tear down and cleaning.
Rebuild is tear down, new lenses, parts etc.

I had a pair of EL’s rebuild about 8 years ago. Was $900.

 

[Broomd]

I was quoted $400 ish.

What are the odds that they will either charge $1000 or they will come back worse?

Has anyone done this?

Zeiss is a top shelf outfit. I wouldn't worry about any of that. they'll likely be what you were quoted and as good as new, at least optically.

 

[BLJ]

May I ask why the rebuild? How long have you had them? What kind of use has constituted a rebuild? Is this normal for high end glass?
I’m looking at getting some good glass and was under the assumption (I know) that if taken care of these could be a lifetime investment. What goes bad? Thanks.

 

[gumbl3]

Zeiss is awesome.. I wouldn't think they'd either try scam you or return something that wasn't absolutely perfect to their standards

 

[Erict]

For reference - I recently sent my warrantied Swarovski SLC 10x42 WB (purchased in 2000) for a fix. (They only survive so many falls out of a treestand.) They perform a "free" standard clean and check and send recommendations/estimate of work to be performed. The customer decides what they want done. They said the left prism was damaged and minor scratches on the oculars and objective lenses that did not affect optical quality (they didn't try to sell me anything I didn't NEED, but maybe WANTED). Repair quotes were: $150 - replace left prism, $175 - replace all lenses.
Good luck.

 

[Shraggs]

I sent my 2010 8x42 fl victory in 2018 I believe, for repair or rebuild. Honestly don’t recall what they quoted for an occasional fogging and hard to focus. It took awhile of course but it was a minimal charge and way less to purge, reseal and adjust the focusing mechanism.

 

[IrkedCitizen]

I have a pair of Zeiss Victory 10x56 RF binos that I bought second hand back in 2014. Fast forward to spring 2020 while turkey hunting. I had them in my AGC harness in the front basket of an atv and they fell out of the basket on a steep incline and tumbled 30 yards down the hill. It knocked each cylinder out of alignment so I sent them to Zeiss headquarters in KY.

Once they got to mine the tech called and said everything looked fine besides the cracked eye cup. That they put it on the machine and all checks our fine and the RF is good. That they would replace the eye cups and clean them up and send them back. Or they were willing to sell me a new 10x54 version at a discounted price.

He tried saying that the scratches on my lenses could be what was causing the problems I was having. The conversation went back and forth with general talk and questions. Then I asked if they had even looked through them or if they were trusting the machine? To which he replied "no, I haven't looked through them but me and a couple coworkers will go outside in the morning and look through them. I'll call you back tomorrow afterwards" to which I said " okay cool"

The next correspondence I got was an email two days later saying they were being sent to Europe headquarters.

When they got to Europe I received an email saying they would repair the damage for $400 and keep scratched objectives or for $900 they would repair and replace objectives.

I opted for the $900 and new objectives. The whole process took a while but I got them back in New condition. It wasn't horrible considering I wasn't the original owner.

 

[Mojave]

That isn't too bad.

Considering they will cost $2500 to replace.