I took advantage of Seek Outside's Black Friday sale, and ordered a Redcliff and a stove. Got a call about 30 minutes later to thank me for my order, to let me know that they were getting it ready to ship, and also that they noticed that I had not ordered stovepipe for the stove. They wanted to make sure that I had not forgotten to include it in the order. I had not, as I already have stovepipe, but I sincerely appreciated the call to ask me about it, and for the update about my order. Great company, great products, and excellent customer service.