RTIC Seal question?

[MT257]

Anyone out there that has used RTIC cooler have a seal issue? I bought a RTIC 65 a couple months ago and finally got to use it this weekend. Took it fishing, had it down on the bank. I had sat on the cooler with the lid closed and drain plugs in and tightened. I got up and heard a noise come from the cooler. Upon further investigation it seems the the lid isn't sitting or sealing properly. I can move the lid up and down roughly 1/4"while latched. Is this something you would contact their CS about or is this the norm for RTIC coolers?

 

[Otten_17]

I had an issue with mine last summer, the smaller color, wouldn’t hold ice at all. I contacted them and they sent me a free seal. It did take a little while as they didn’t have any in stock at the time.


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[MT257]

Good to know I will be contacting the customer service this week. Did they give a reason why the seal may have been defective?

 

[Otten_17]

No they didn’t. Seems from what I read many of them do it yeti said a similar thing. Maybe how I stored it, either way they sent it out.

 

[MT257]

For anyone considering an RTIC in the future makes sure you buy straight from them. If you don’t and need warranty work or a claim filed you have to go through who you bought it from. I bought mine on amazon so we will see if anything gets resolved