We have The Satellite Phone Store here in Anchorage (across the street from REI), that I've used every year for the last three years. When you rent from them you have to give them $100 deposit which they tell you will be refunded back to your credit card within a few days upon returning the phone. Every year, after I return the phone, it's taking them from just over two weeks to over a month to refund my money, and only after I contacted them a second time (in all three cases), to get my refund. Every time (after returning the phone and waiting a few weeks), I would call them, only be told that it was just an oversight. We have other options here in the Anchorage area to rent satellite phones and, this was the last time I'll ever use The Satellite Phone Store again. I posted this issue in the Alaska Outdoor Forum and had several people respond, saying that they had experienced the same issues. After thinking about it for a little while I decide to go ahead and file a complaint with the Better Business Bureau. It probably doesn't make much difference but it makes me feel a little better getting the word out. I wonder how many other folks out there they've been able to scam an additional $100 out of just by not automatically giving the refund and people forgetting about it.
