So I bought an IBEX back in october 2023 - listed as a $5249 bike and my experience with the brand is worth sharing.
I have always relied on rokslide reviews and trust the content of my fellow Roksliders in determining Potential purchases. I thought it was about time to pay it back.
From the beginning, the ibex bike was beyond unreliable. I will attach all of the repair parts that I’ve had to order over the past couple years To include
kickstand
battery release latch 3 different times
right pedal
left and right crankarm
front axle
2 different chains
new free hub
new display bolts
New chain keeper
New rear cassette
New shifting cable
New rear brake
New front disc brake
I took the bike in a couple months ago for a full tune up only to have the technician tell me that the bike was manufactured without the sensor that disengages the motor while shifting. I reached out to quietkat and was told bc the bike is outside of the year warranty they won’t even install the omitted sensor. Basically the bike was manufactured and QC missed the sensor that tells the motor to momentarily stop while shifting gears. Some of the issues that I had to order replacement parts for were definitely attributed to this, but there were plenty more that were not.
Overall, my intent here is to alert potential QuietKat E bike buyers, specifically new bike buyers, that I would 100% stay away from this company. The customer service is not easy to deal with, they charged me for most of the replacement parts and refused to accept responsibility for a bike that was missing a major component. Overall 10 out of 10 dissatisfied. Stay away!
Ps - I am by no means a technical or aggressive mountain bike rider. Most of the riding was done on fairly well groomed trails, and I definitely did not abuse the bike on super rough terrain – more because of my ability, but later because I know this thing would fall apart!
I have always relied on rokslide reviews and trust the content of my fellow Roksliders in determining Potential purchases. I thought it was about time to pay it back.
From the beginning, the ibex bike was beyond unreliable. I will attach all of the repair parts that I’ve had to order over the past couple years To include
kickstand
battery release latch 3 different times
right pedal
left and right crankarm
front axle
2 different chains
new free hub
new display bolts
New chain keeper
New rear cassette
New shifting cable
New rear brake
New front disc brake
I took the bike in a couple months ago for a full tune up only to have the technician tell me that the bike was manufactured without the sensor that disengages the motor while shifting. I reached out to quietkat and was told bc the bike is outside of the year warranty they won’t even install the omitted sensor. Basically the bike was manufactured and QC missed the sensor that tells the motor to momentarily stop while shifting gears. Some of the issues that I had to order replacement parts for were definitely attributed to this, but there were plenty more that were not.
Overall, my intent here is to alert potential QuietKat E bike buyers, specifically new bike buyers, that I would 100% stay away from this company. The customer service is not easy to deal with, they charged me for most of the replacement parts and refused to accept responsibility for a bike that was missing a major component. Overall 10 out of 10 dissatisfied. Stay away!
Ps - I am by no means a technical or aggressive mountain bike rider. Most of the riding was done on fairly well groomed trails, and I definitely did not abuse the bike on super rough terrain – more because of my ability, but later because I know this thing would fall apart!
