Outdoor Class

[WyoBowhunter21]

Been using outdoor class since it came out. It’s pretty good but question to anyone who has had to reach out to get help on billing. I was charged the membership in December but cannot access any of the content. I reached out to their generic help but no answer for three days. Does anyone have any other contact info?

 

[applesauce4000]

Curious. Did you ever hear anything? I just tried to sign up, password isn't working, not receiving any reset emails. I did get a sign up email. I've opened a support ticket with them, but haven't heard anything from Vimeo (the supporting platform).

 

[Krolly]

Also interested to hear feed back

 

[insanelupus]

Call RMEF, they own Outdoor Class now. They'll be better at getting you taken care of, at least help you figure out who to talk to.

 

[tdoublev]

Their CS seemed pretty slow. They charged me for a renewal after canceling my membership 10 months prior. Took about a week for them to get back to me and they had no evidence of it on their end. I had to show them my credit card statement and then they quickly reimbursed it

 

[applesauce4000]

Yikes. Well, here's to hoping they get back to me some time soon.

 

[applesauce4000]

Reaching out to RMEF was the right call. Someone from RMEF's Outdoor Class got me squared away. I never heard anything from Vimeo support. But I am now in.

I just did a general/email inquiry instead of calling. Took about 24 hours, but the problem is now solved. Thanks, @insanelupus for the advice.

 

[BoilerBowHunter]

I had the same issue. Their website directs you to a generic Vimeo customer support email if I recall. It's garbage; pretty sure I still have not heard back. I contacted Outdoor Class on social media, and they told me to email [email protected]. They took care of the issue in a timely manner.