I don't see any of this as "trashing" them. You're correct that it seems a vast majority have had positive experiences, but based on the wide swings of what has gone wrong for folks, there is obviously room for some improvement. Why is it a bad thing to share a negative experience???Just about every Kuiu Item I own excels in the mountains...Trashing them in a thread when tens of thousands of guys love their gear is bad form.
The good news for the OP is they have good customer service...just send it back.
____
I don't know about you, but I come to this website for information. Good, bad and indifferent. I know I can get get both sides of the story here and that's what keeps me here.