Optics Warranty...Is this normal?

[Shrek]

Honest service would have been to give a realistic service time of 10-14 weeks. That’s what it’s been the five times My friends and I have sent them anything. Moneyball could have made better plans of what he was going to do. Might have bought a new binocular to hunt with.

 

[Moneyball]

Honest service would have been to give a realistic service time of 10-14 weeks. That’s what it’s been the five times My friends and I have sent them anything. Moneyball could have made better plans of what he was going to do. Might have bought a new binocular to hunt with.

Yea, I agree with you there. I definitely could’ve done a better job on my end. I am not in the optics business, and as stated in my original post this was a first for me to send them in. Maybe I should’ve known better than to trust the estimate of a company that has been working in optics for 170+ years. Luckily I have a spare set.


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[deerhunt1988]

I've sent optics in twice...

Vortex = ~2 week turn around on a busted reflex sight that was completely my fault. sent me a new sight.
Swarovski = ~1 month turn around on a 20 year old scope that had windage adjustment issues. they replaced the reticle and gave it a 'full service'.

 

[SHTF]

I am testing this now with Mavens on a pair of B2 11x45s that I believe are faulty. Contacted Maven Via email about my B2's within 10 minutes I had a call to my cell coming in. Talked with Chris who stated to send them in so they could look at them he emailed me the shipping and RA # and now I have them being shipped to Lander Wy to be looked at. I am a die hard fan of Maven now. Those guys have their stuff down and Customer Service is world class.

Swaros I sent in also that took about 3 weeks for the entire process before they sent them back professionally tuned and cleaned.

 

[ncstewart]

Haven’t read whole thread so sorry if this has been said. I have only warranty vortex as that’s all I have. Only for cleaning and service of binos. And then on a scope I dropped. Both were back to me in two weeks and were pleasant to deal with on the phone.


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[wind gypsy]

My only experiences:

Leica Geovid HD-B: Quoted 12 week turn around, actual was somewhere around 14 weeks IIRC but they sent an upgraded model and a $100 Cash Card. Communication was easy.

March 3-24x52: Never returned just had questions about function of scope - was told they'd look at it but it's always user error and that I and a highly regarded member of snipershide are probably setting it up wrong

 

[BlakeHunter]

Three weeks so far and my swaros are still in the repair shop. Looks like I'll be hunting without them this season. Bummer

 

[LandYacht]

Mine are on their way back from Germany. This is the end of week seven. Original time line was 4-6 weeks.


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[Moneyball]

Mine are on their way back from Germany. This is the end of week seven. Original time line was 4-6 weeks.


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Hopefully you will get them returned sooner rather than later!


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[camelcluch]

I sent my Zeiss in February for a few repairs. I had a brand new pair at my door in two weeks. Looks like I got lucky.