It wasn't, I'm direct. It was a long the lines of, "what are your thoughts on (I forgot the exact scope name) being dropped from waist and knee height on all three turrets while mounted and retaining zero? Would any damage be covered by warranty?"
Answer-ish: abuse, rings, mounts, action screws. No.
This was via their online chat.
This is also why I encouraged folks in a different thread to reach out to companies on their own. Then I don't catch the blame or it is eluded to that there was confusion.