Leupold Warranty Repairs

[Reed104R]

Has anyone recently dealt with Leupold warranty service? I understand with older scopes, they seldom repair the scope and simply send out a new one. I have an older Vari X iii that needs an internal cleaning and I don't want a new scope. It's been years since I sent one back.

 

[onceacamel]

Call their customer service line. They usually answer their phone and they are always helpful answering any questions you have.

 

[Reed104R]

I have sent a number of Leupolds back over the years, but none recently. The scopes were always promptly repaired and returned.

 

[S-3 ranch]

It’s been mixed for me depending on what they are doing, recoating lens I get back the original, something serious I got a replacement
Same deal with Steiner

 

[Macintosh]

Summer of 2023 was the last time I dealt with them, they fixed the erector on a vx-3 from my wifes rifle. I get lost in the different iterations of the “same” scope, but it was a 2.5-8 I purchased new around 2015, not the current version. they fixed that rather than replace it. My impression is that the entire vx series is 99% the same, with only minor differences to coatings, and if the parts needed to fix it are interchangeable with current models, and time required costs less than it costs them to make a new one, they’ll likely fix it. Turnaround was quick and they were easy to deal with, but I suspect they cannot tell you over the phone whether your scope would get replaced vs repaired to deal with a problem before they look at it. If I recall they ask you to specify your preference and allow you to make a decision after they look at it, although that may slow things down.

 

[Reed104R]

but I suspect they cannot tell you over the phone whether your scope would get replaced vs repaired to deal with a problem before they look at it. If I recall they ask you to specify your preference and allow you to make a decision after they look at it, although that may slow things down.

I would think this is correct. My dilemma could be that my Leupolds are primarily pre-2000 models with limited parts availability.