Leupold Warranty question

[Codyruss75]

Does anyone know if Leupold sends out an email when the warranty is done and either repaired or replaced item is shipped out? Been using Leupold for 25+ years and this is the first time I’ve ever had to use it.


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[ODB]

Does anyone know if Leupold sends out an email when the warranty is done and either repaired or replaced item is shipped out? Been using Leupold for 25+ years and this is the first time I’ve ever had to use it.


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Yes - i presume you started the return via your leupold account

 

[Codyruss75]

Yes - i presume you started the return via your leupold account

I haven’t even looked at that. Just been waiting for a email. I’ll check now.


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[Codyruss75]

I haven’t even looked at that. Just been waiting for a email. I’ll check now.


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I didn’t see any replies in the my account.


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[ODB]

I didn’t see any replies in the my account.


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I get emails from [email protected] when I initiate the return via my account.

 

[Codyruss75]

I get emails from [email protected] when I initiate the return via my account.

I think I did all that before I sent them in so I could print return label and such.


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[ODB]

I think I did all that before I sent them in so I could print return label and such.


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OK then you should get the emails when they process it. If it's been a while, i'd email them.

 

[49ereric]

Check your spam account for their email.
i did binoculars last year and their website said just send the binoculars in but confirmation email went to spam.

 

[EricBender208]

My last warranty I had to call for an ETA and it just so happened 10 minutes later my binos were delivered

 

[Elkslut]

I got an email that said my product had been shipped, coming back to me. I did not receive any status updates. When I inquired about status all I got was we have received your scope and it can be between 6-8 weeks, It took all of them.

 

[Pony Soldier]

I just got my 20 year old scope back, completely rebuilt. I think better than when I bought it.

The computor form didn't work but a customer service rep helped and we got the cds dial ordered. When ups lost it they made me another one.

The only problem I hit was the tracking number told me that the scope was delivered to a locked box (somewhere). UPS did not say where. The only location I could come up with looked like Dallas. About the time I was ready to panic, the wife showed up and she had found it in our mail box. In my experience leupold has the best customer service I have ever seen. I think I will stay with them.