Leica Customer Service... improved any?

[wind gypsy]

I Just sent my geovid HD-Bs in for a cold weather issue. They have had them for the last month and said they had to go back to the factory for the repair. Ill post about my experience when I get them back.

I did this with HD b’s twice, once with 2000s and they sent me new 2200s, the 2200s had the same issue and they replaced them with 3000s. I sold the 3000s new because I had lost faith in cold weather reliability.

Customer service was always responsive but it did take multiple months to have a replacement pair. I think the duration is because they have continuously updated these models and don’t typically have inventory in stock.

 

[catorres1]

In the last couple years, my understanding is Leica has totally revamped their CS and basically doubled their staff. I only needed them once and was absolutely taken care of. In addition, in the last year, the folks I have talked to that have had to use their CS have been ultimately happy. Obviously, nothing is 100%, but in talking to folks I know personally at Leica, this is and continues to be a very high priority for them.