The issue I am having with KUIU right now has to do with my pack. It was given to me as a gift 2 Christmases ago. I was upgrading it this winter with a new bag, apex shoulder straps, and new pockets. I noticed that my belt was coming apart under one of my pockets. I contacted KUIU and sent pictures of the belt. They agreed that it was a warranty issue. The problem is I can't prove I bought it from them. No proof, no warranty. I have given them the Email addresses of the person who gave it to me and they say they have no record of that email. But they will kindly sell me a new belt. So even though I own a ton of their stuff, I don't think I need to give them any more of my money. I like their stuff don't get me wrong, but there are other companies that I buy from that is just as good or better and with warranties that are usable.