j33
WKR
First Lite, here I come. I've talked to their customer service a few times about sizing, product explanations, etc., and they've always been straight shooters. Profesional but in a "you sound like someone I'd hang out" kind of way.
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First Lite definitely has better customer service than Kuiu, I wouldn't buy anything more than baselayers from them though... And quality isn't any better there than Kuiu if anything a slight bit below. This would not have been covered at First Lite either as it doesn't effect performance.
If you want the best balance of customer service and warranty I would go Sitka stuff when they're on sale. Lots of other hunting brands are good too, but you can guarantee Sitka will still be around in 10 years while some of the others might not.