Kind of getting off the subject, and I apologize to the OP in advance, but the whole reason for me getting the Kutana’s was because I inquired about warranty work and getting a broken snap fixed on a pair of Yukon’s. I have a ton of Kuiu apparel, literally thousands of dollars worth, and I have never asked for warranty work. Then just recently, over the course of about two weeks, I had the snap pull off on the Yukon ‘s, and also a zipper break on a fairly new merino shirt. They denied me warranty work on both items stating that they could not find where I had bought the gaters (I did purchase them directly from Kuiu), and that the shirt was just normal wear and tear. Anyway, it ended up turning into a bit of a pissing match with me explaining to the guy that I had been a loyal customer of theirs for the last decade (since they started their business), and I had an entire closet full of just their apparel, including five sets of rain gear, yada yada. In the end, he sent me the Kutana gaters, because they didn’t have the Yukon‘s in stock,, and a gift certificate for the shirt.
I would’ve happily sent them the items for repair, and I understand that it’s probably much easier and cheaper for them to just do what they did, but I really didn’t expect them to give me the runaround like they did. And this was all over a couple very minor issues. Anyway, the whole thing didn’t set too well with me, even though they took care of me in the end.
Again, sorry for the rant, carry on.
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