KUIU customer service sucked today

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huntinrod

Lil-Rokslider
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My buddy attempted to take advantage of the 30% sale at kuiu today. He wanted to order an Ultra 3000. He called them because he wanted expedited shipping in time for an Arizona Unit 22 elk hunt around turkey day. They had two packs in stock.....one with a small belt and long frame (he wanted the xl frame) and the other with an XL belt but a regular frame. He told them he wanted the xl frame with the small belt. They said he should get the xl belt because he "would probably wear a jacket"! Long story short they would not swap belts for him. They lost the sale and he didn't get his pack. I'm done with Kuiu. Buyer beware.
 
I'd bet they sold both before the end of the day.

Sucks for your buddy. Just gotta look at it from their perspective - spend the time it takes to reconfigure a pack for your buddy and end up making another one with a less than desirable configuration or just sit on both of them on a day when they just initiated a 30% off sale knowing the other two would probably sell, as is, within 24 hours.

Not justifying it, it's just business. While they probably aren't taking a loss on the product at the sale price, they've murdered their margin, so any additional investment in the product is more of a "loss."

Again, not justifying it, just guessing how they're looking at the situation. I don't know if I'd call it a "buyer beware" scenario, though.
 
I don't know if I'd call it a "buyer beware" scenario, though.

Yeah, beware of what exactly? They're having a great sale and don't want to split up their packs. If I am buying something that comes as a kit from a non custom company and they wont rearrange the kit because I want them to then oh well.
 
Heck be lucky you were able to get through on the phones. That was an accomplishment in itself. I expected a bunch of stuff to be gone quickly which is was. I did manage to pick up some base layers since I already had some stuff. BTW I thought packs were on sale a week ago too.
 
Packs were on a 30% off sale last week and I just received an Ultra 3000 vias an two Icon vias hip pockets today from that sale. I did manage to get the large frame and small belt combo, but did see today they were all out except bags. Sorry your buddy didn't get one. I missed out last year too. They are very light and seem to fit me pretty well.
 
When this company has a reputation for never having what you want to buy in stock why do they have a sale on in stock items only? Doesn't this make the problem worse? I was gonna pick up some stuff today but I spent too much on new Kitchen appliances. Maybe I will look again for the Fathers day sale. I am set up pretty well for now but I never want to be in a place where I have to reorder everything and start over. Love the clothing. The bags are a steal with the discount.
 
When this company has a reputation for never having what you want to buy in stock why do they have a sale on in stock items only?

Because this way they know exactly what isn't selling and can get rid of the inventory while hopefully covering the cost of materials and manufacturing just in time to hit us with the latest and greatest!
 
Lately this site has been more about crying about "how bad Kuiu is" than hunting. It's a free country, if you don't like their service, product, or what they stand for, change the channel.
I wonder if they're crying over on Wapiti....,or... doubt it.

I'm done, see ya.
 
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