Kuiu 4th Sale?

[greyghostnw]

not seeing how anyone has ever had a bad time with them. there customer service is top notch in my opinion. always have been great to work with. i read what people say and have no idea how my results are so far from there results. i have 100% confidence in kuiu and personally like the company and what jason strives for within it. it does not get more easy than dealing with there staff on the phones and seem to be a great group of people.

 

[dotman]

I wasn't trying to be tough, or a smart a$$, I just have really never expected to get a discount or sale price on out of stock stuff anywhere....Maybe thats just me.

Anyway...I own the full KUIU line (and the full Kryptek line) and have always found the customer service people friendly and fairly accomodating at KUIU The exception is with some of their "quirky" policies and or procedures. I don't always get the way they do things, but I also think they've seen a ton of growing pains. Hopefully, they'll get the "kinks" ironed out.

I've supported KUIU since their inception. When a piece of new gear comes out that I like, I pre order it. THis company is a little different than your run of the mill retail store. They kind of started out as a "cottage" business in a "cottage" industry. Their growth and success has been phenomenal. With that there have been growing pains like you can't imagine. I think the people at KUIU do a pretty decent job all things considered. For many, that won't be enough. I for one have no problem with the way they do things. Can they do them better? Probably...But it won't affect me one way or another. I will continue to pre-order the KUIU items I want and receive them in plenty of time for hunting season. I won't rely on one of their sales to get the items I need. Sure, I'll browse the sales and pick up anything in stock that I want a deal on, but I won't wait for a sale to buy something. If that is how you are going to shop KUIU, you are setting yourself up for a big disappointment.

I don't think he is talking as much about receiving a discount as he is the in stock issue since it has been on back order for months now and then add the CS attitude and I get the feeling these set him off, the discount is just what got him to finally try and order, at least that is what I understand. Plenty of other companies to throw money at either way with quality offerings.

 

[edg1967]

I don't think he is talking as much about receiving a discount as he is the in stock issue since it has been on back order for months now and then add the CS attitude and I get the feeling these set him off, the discount is just what got him to finally try and order, at least that is what I understand. Plenty of other companies to throw money at either way with quality offerings.

Precisely…Thank you!

 

[edg1967]

Lastly about their CS, while I was there, one of the CS was on the phone with a customer. He ordered items on the internet and couldn't get the coupon code to work, and the coupon code was expired now. No way to know if this customer was being truthful or not. CS told him they would apply the discount to the qualified items and ship for free since the customer had to call in to try and get it straightened out.

This is what I tried to do first thing this morning with just the pants and was told "no" since the promotion had already expired.

 

[luke moffat]

I tried to purchase another GoLite SL-5 over the weekend from GoLite during their 15% off sale they had going on. It was out of stock so I couldn't purchase. Oh well. My friend will find a shelter elsewhere. I don't fault GoLite for not allowing to pre or back order anything its just they way they choose to handle their biz similar to Kuiu. Not the end of the world either way. Just is what it is. Don't feel its really anything to get riled up about.

 

[PA 5-0]

I tried to purchase another GoLite SL-5 over the weekend from GoLite during their 15% off sale they had going on. It was out of stock so I couldn't purchase. Oh well. My friend will find a shelter elsewhere. I don't fault GoLite for not allowing to pre or back order anything its just they way they choose to handle their biz similar to Kuiu. Not the end of the world either way. Just is what it is. Don't feel its really anything to get riled up about.

Mr. Moffat, a voice of reason.

 

[orionsbrother]

Luke - A lot of people around here tend to get riled up over Kuiu, but the bashers have tended to stay clear of this thread.

It's nothing to get worked up over. Just like your GoLite example. They had an offering that they made, they were promoting that they would sell at a sharper price point. It worked. You were spurred on to initiate a purchase. They were out of stock. No application of sale to out of stock items...

They squandered that marketing capital. Some people might wait eagerly. Some people might be irate and rant. Most people will just move on. You go through shelters with greater rapidity than most, but if you pick up a Tarptent instead, or come across a Sawtooth that a little old lady only used in her backyard one Sunday, how long do you think it'd be before GoLite gets another crack at you?

Whether you're talking about business or life, it's about opportunities. You lament the ones you let slip away. Let enough of them go and life sucks.

 

[luke moffat]

You go through shelters with greater rapidity than most, but if you pick up a Tarptent instead, or come across a Sawtooth that a little old lady only used in her backyard one Sunday, how long do you think it'd be before GoLite gets another crack at you?

I didn't know SHTF had a tarptent for sale?

This wasn't a shelter for me. I told a buddy that GoLite had a sale going on and offered to buy it for him since he was away from the computer of the weekend. It wasn't for me, but either way GoLite lost out on a sale and I am sure they are fine with that as is my buddy as he will figure it out. No big deal either way, much worse problems in the world to worry about than a sale not apply to a certain portion on a company's items. Heck I am always bummed when Hilleberg and Western Mountaineering are excluded from most coupon codes, but certainly not worth starting a thread about. To each their own I suppose.

Oh and for the record I have been using a GoLite SL-5 as my primary backpacking and backpack hunting shelter since 2010, so while try out some other tents just to see, others if they are a good product I hang on to and when it dies I'll pay full retail again (when in stock )

 

[orionsbrother]

"I didn't know SHTF had a tarptent for sale?"

Good point. You might have to wait a couple of days.

"No big deal either way, much worse problems in the world to worry about than a sale not apply to a certain portion on a company's items."

Yep. When I was moved to pull the trigger on something because of one of the sales and it was out of stock and the relatively small incentive of the sale wasn't applicable, I just moved on. I was just commenting on how I thought it might not be a good long term business decision. Similar to when I commented that I thought ending their sponsorship may be counterproductive.

I'm temporarily stuck in work mode. I wasn't bashing and I wasn't trying to belabor a point. Sorry.

 

[KMD]

News flash for the consumers in the house.
Businesses advertise 'SALES' as a tool to move in-stock items. The whole idea behind the sale is to generate interest and liquidate inventory. Honoring 'sale pricing' on out of stock merchandise defeats the purpose of the sale! In the doggy dog world of retail, some businesses have resorted to honoring 'sale pricing' for out-of-stock items, kinda like the old 'rain check' if ya had a coupon. LOL. However, that isn't something I'd expect, or complain about, as a consumer...

Same applies for when a restaurant has 'xxx' on SPECIAL for dinner. More than likely, the shelf life of 'xxx' is nearing its end, so Chef blows it out on SPECIAL for a few nights to get rid of it before it turns! Better to make less on perishables, than to throw them in the garbage.

Ask yourselves this: if you ate the 'SPECIAL' dinner at a restaurant last week, would you go back in their and ask for 'SPECIAL' pricing on a new item on the menu???

Comparing perishable items to garments & gear is not exactly the same, but the motivation behind the SALE remains the same. Move inventory....NOW.

 

[dotman]

Luke - A lot of people around here tend to get riled up over Kuiu, but the bashers have tended to stay clear of this thread.

It's nothing to get worked up over. Just like your GoLite example. They had an offering that they made, they were promoting that they would sell at a sharper price point. It worked. You were spurred on to initiate a purchase. They were out of stock. No application of sale to out of stock items...

They squandered that marketing capital. Some people might wait eagerly. Some people might be irate and rant. Most people will just move on. You go through shelters with greater rapidity than most, but if you pick up a Tarptent instead, or come across a Sawtooth that a little old lady only used in her backyard one Sunday, how long do you think it'd be before GoLite gets another crack at you?

Whether you're talking about business or life, it's about opportunities. You lament the ones you let slip away. Let enough of them go and life sucks.

I didn't know SHTF was a little old lady

 

[boom]

the actual store rocks!! everyone kicks ass there.

i dumped my pile of stuff on the counter and did some quick mental math. no matter what i did..the sum total equaled..an unhappy wife. i whispered to the guy.."any coupon codes floating around out there?"..he smiled and said.."i can find one for everything, except the factory seconds"..the discount was astounding. wife..still unhappy. hahaha..

i like those folks over there. even the owner guy will talk your ear off..he's a cool dude.

 

[edg1967]

OK. After reading a few responses I might have over-reacted a little, but I'm still a little frustrated about the situation. Especially since I have bought a couple thousand dollars worth of clothing from them in the past. I guess I'm used to a little different CS that I received yesterday. A few weeks ago I ordered an Outdoorsman Medium Compact and received their 10% discount for ordering more than $500. Then over the next couple weeks I went on a bit of a spree with them and ordered a pan head, tripod accessories and pistol grip head with panner. Three more orders in addition to the original order. None of the additional orders were more than $500, but they gave me the discount each time. I feel this is a similar company in that they manufacture and sell their own product without going through retailers as does Kuiu. The difference being that all items were in stock. I'll quit with the PMSing and give them another chance. I just wish they would try a different approach with repeat customers.

 

[Browtine]

These Kuiu threads are tiresome.

 

[boom]

Damn. I should have asked at outdoorsman. Damn! Shipping cost was retarded.

 

[orionsbrother]

"News flash for the consumers in the house.
Businesses advertise 'SALES' as a tool to move in-stock items. The whole idea behind the sale is to generate interest and liquidate inventory. Honoring 'sale pricing' on out of stock merchandise defeats the purpose of the sale! In the doggy dog world of retail, some businesses have resorted to honoring 'sale pricing' for out-of-stock items, kinda like the old 'rain check' if ya had a coupon. LOL. However, that isn't something I'd expect, or complain about, as a consumer..."

Sigh. I'm not exactly a regular consumer.

Technically, KMD, a sale that is restricted to and designed to move in-stock items is labeled a clearance.

Under deceptive practices statutes, many states have established laws outlining that any advertised sale must have a price that is lower than a demonstrable regular or retail price with existing sales to back that up and posted or advertised beginning and end dates. If the sale is based on a percentage off, computer rounding must not erode that. (A 10% off sale of a $48.92 item must be discounted $4.90 not $4.89) And there are requirements that actual stock exists. Car dealers had at times advertised an attractive price for vehicles that were not available in order to get people on the lot. If a "clearance" is advertised as a "sale", many states legally require a disclaimer such as "limited stock availability" or "limited to in-stock items".

In retail sales, "special" means nothing. I don't know of any state that has a restriction on "special". Legally, a retail establishment can call something a special with a price that is higher than what it's normally sold at.



"Clearances" are designed to move stagnant inventory.

"Sales" sacrifice some margin for increased volume and theoretically, greater profit.

"Discounts" are based off MSRP. (Manufacturer's Suggested Retail Price) Actual sales at that price may or may not have ever happened.

"Specials" are frequently smoke and mirrors marketing. Usually best avoided, just like your chef's special.

 

[JWP58]

You cant, and wont please everyone....in any business. Its called reality.

 

[KMD]

Semantics.

Sales are designed to move inventory, same as 'closeouts', 'clearance', 'special', or whatever catch phrase is used.

They are all marketed to consumers, so that we feel 'special' inside. If a company markets their 'sale' as if it is more like doing a friend a favor, then its all the easier for us consumers to justify the purchase and spend our money there...

Same goes for "holiday" sales. We, as consumers, have been conditioned to expect them. When in truth, companies with savvy marketing plans already have these 'sales' as part of their business marketing plan. They take a hit on the price point, but hope to make that lost revenue up in volume. And furthermore, the hope to develop relationships with new customers that normally wouldn't buy @ retail. Sewing the seeds for brand loyalty...

This is business & marketing 101, not smoke & mirrors. Just interesting that not everyone can see a 'sale' for what it is. If inventory don't move, lower the price! Rinse & repeat until its gone...

Ultimately, the consumer wants to feel good about a purchase. Savvy marketing techniques try very, very hard to make you happy

 

[Bluto]

Wait a minute - you're saying that offering 20% off of purchases over $500 is meant to move in-stock (usually excess) items you have plenty of and that's it? A little discount I'll buy, but go to kuiu's site and find over $500 of in stock clothing that isn't on clearance or outlet (which sale didn't apply to, they're already discounted.) Not saying it's impossible, but it seemed like more of a "...fire sale!!! That's right, huge sale on in stock items!!! Note: the only thing we have in stock are solid color XXS/short and 3 wolf moon shirts"

If you never have stock, and you know it, I'd say that's at least misdemeanor shady. Like bragging about lowering prices on some gear but failing to mention it's because you bought a Chinese sweatshop on the cheap from Nike.

(Notice: I have no real heartburn with it, I wasn't personally affected by it. Just kinda humorous reading the justification. OP got suckered in (no one hires shitty ad consultants on purpose) and was miffed it was "too good to be true.")

 

[RosinBag]

These threads amaze me. Apparently nothing is ever in stock, but every where I look people sporting brand new Kuiu gear.