Kudos to Black Ovis Customer Service

[Mighty Mouse]

I recently ordered a hip belt for a Stone Glacier pack, but when the package arrived, there was a pair of trekking poles inside (and no belt). I emailed Black Ovis customer service, received a response within a day saying keep the poles and we'll make it right, and they expedited the correct item. Getting the mistake resolved couldn't have been easier.

 

[505Wapiti]

I’ve had exception customer service from Black Ovis and Camo Fire. They work hard to make things right.

 

[roadrunner]

Anymore these days retailers have to provide exceptional "customer service" to stay in business.