He has called me while on the side of the mountain to be sure things were handled correctly, never disappoints....the Vladimir Putin photo is in the oval office with Biden but there is another floating around of him that looks like Sasquatch standing in front of a creek.Boom! Snyder for the win!
@Aron Snyder , my last two orders from Kifaru, in the special instructions, I have specifically asked for an autographed picture of you Shirtless and riding a horse ala Vladimir Putin. I have been denied both times. Can you please look into that, you gatdamn sexual tyrannosaurus ?
Something doesn’t add up. I packed around a 15.5 pound LRKM for four years with that set up without issues. It’s either defective or you are not running the strap tight enough and the rifle is flopping around.So I have to say I'm pretty disappointed and a bit surprised by Kifaru on this one and I'd like to hear if you guys think I'm being unreasonable. I've had a gun bearer for as long as I've had a Kifaru. Last year I bought one of the Hunter Lite frames and moved my gun bearer over to that frame. I used it last fall elk and deer hunting and by the end of the season the 3-bar slider on the shoulder strap that the upper portion of the gun bearer connects to was bent at an almost 90 degree angle (pictures below). Unfortunately this slider is sewn in so you can't just swap it out.
So I contact Kifaru CS and I just heard from them that they aren't going to do anything about it. They said I can try bending it back to straight with a pair of pliers "to get a little more life out of it" but when it inevitably snaps I would have to buy new shoulder straps from them at full retail price. I'm pretty disappointed by this response. Considering I didn't have this issue with my previous frame using the same gun bearer in the same way with the same weapon (no extra weight on the gun) I don't think this is user error so I was basically expecting them to take care of it.
What do you guys think? I've only had one other warranty issue with Kifaru in the past and they couldn't have handled it better so maybe I'm just expecting too much? Either way I'm not going to try to fight them on this...just curious what you all might think.
It’s cool he got on here and said he will take care of it, but it’s only because the responses on here I feel he agreed to take care of it. If he hadn’t posted this he would not be getting it taken care of. You normally only have one chance to handle customer complaints, and they go else where.
These kind of post make me laugh. I can find shitty CS service reviews on all the major hunting packs within five minutes of looking online. That’s because you only hear about the bad experiences, not the 99.9% of the good CS experiences. Chances are if you are not getting taken care of you’re talking to the wrong person.There’s a post on here about a dog eating the pocket out on his EXO pack. He has to pay to ship just the bag back, they are fixing it for 15.00 and covering return shipping. That is the customer service I like to hear. And everyone says how pleasant, quick, and friendly on the phone and emails. These packs are not cheap, and good customer service goes a long ways in bringing more money to the company. I won’t consider Kifaru after reading these.
Do you even understand how the gun bearer works? It’s not attached to the frame.But really should it matter, if the pack can’t carry a rifle no matter what position it’s in, and the frame bends, weather it’s bouncing or what ever, what’s it going to do packing out a load of meat, and elk antlers jostling around. Sorry but I feel it should handle the weight of a rifle with no issues what so ever.
I 100% believe this is true.You would be incorrect and just about anyone who’s dealt with me would tell you that. I responded to an unhappy customer on here but if he called me instead of posting the final outcome would be the same.
You are correct though, you can have a thousand happy customers in a week and one mistake is what’s remembered/posted.
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But unless you are going to answer every call, we are going to deal with your “ customer service” and they probably handle ( I imagine) 80-90% of the calls. So I would say I am pretty correct. Most people my self included, are not going to try and reach the owner or who ever, after they are told what the “ warranty “ or problem is, and it’s not covered. I am selling it, or throwing it in the trash, and moving on. Again cuddos for offering to make it right.You would be incorrect and just about anyone who’s dealt with me would tell you that. I responded to an unhappy customer on here but if he called me instead of posting the final outcome would be the same.
You are correct though, you can have a thousand happy customers in a week and one mistake is what’s remembered/posted.
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He has been putting his personal number out there for years, it isn't hard to find the "right person" if your dealings have not been satisfied with the customer service dept.But unless you are going to answer every call, we are going to deal with your “ customer service” and they probably handle ( I imagine) 80-90% of the calls. So I would say I am pretty correct. Most people my self included, are not going to try and reach the owner or who ever, after they are told what the “ warranty “ or problem is, and it’s not covered. I am selling it, or throwing it in the trash, and moving on. Again cuddos for offering to make it right.
But unless you are going to answer every call, we are going to deal with your “ customer service” and they probably handle ( I imagine) 80-90% of the calls. So I would say I am pretty correct. Most people my self included, are not going to try and reach the owner or who ever, after they are told what the “ warranty “ or problem is, and it’s not covered. I am selling it, or throwing it in the trash, and moving on. Again cuddos for offering to make it right.
I don’t care if it’s attached to the frame or not, if a rifle swaying around or whatever can bend the frame, I don’t want to packing out an elk or antlers on it. I’ve seen loaded packs fall down shale rock slides, doing cart wheels and getting air born with every bounce, and not get “ bent”.
But unless you are going to answer every call, we are going to deal with your “ customer service” and they probably handle ( I imagine) 80-90% of the calls. So I would say I am pretty correct. Most people my self included, are not going to try and reach the owner or who ever, after they are told what the “ warranty “ or problem is, and it’s not covered. I am selling it, or throwing it in the trash, and moving on. Again cuddos for offering to make it right.