Seen that issue multiple times with Vortex which led to the Vortex band-aid: 20 MOA base.
Here's a couple of steps I've learned from Vortex when "troubleshooting" issues with their scopes:
1) On elevation, dial it up until it stop; do not force it. Count the number of clicks going down. Then do the same going up. Hopefully the numbers align. Divide by 4 (assuming MOA). That'll give you the theoretically elevation range for that scope.
2) On windage, dial it left until it stop; do not force it. Count the number of clicks going left. Then do the same going right. Hopefully the numbers align. Divide by 4 (assuming MOA). That'll give you the theoretically windage range for that scope.
3) Place scope against mirror and align elevation and windage until perfectly aligned with the crosshair.
4) Count the number of click remaining up and divide by 4 (assuming MOA). This is the useable elevation for your scope. This number is what remains for getting to a zero as well as the distance where your bullet no longer has enough velocity for reliable expansion.
5) Count the number of click remaining left and divide by 4 (assuming MOA). This is the useable left windage for your scope.
6) Re-align and count the number of click remaining right and divide by 4 (assuming MOA). This is the useable right windage for your scope.
7) Remount per instructions and zero your rifle. Hopefully you will have enough elevation to get to a zero as well as your target distance. If not, buy a 20 MOA base, reset the scope (Step 3), and then go zero.