I'm Walking Through the Maven Repair/Warranty Process

[carsonkeys]

I've not seen a thread of this type so I figured I'd start it and update it as it goes along for everybody. I bought a pair of B.2 11x45 new five-ish years ago. They've been all over the place with me and I'm a huge fan. In April, I handed them to a buddy for him to look at a flock of turkeys, he unscrewed the eye cups just like I've done a thousand times, and one of them got stuck in the "up" position. The other eye cup is finnicky as well. No other issues that I'm aware of.

The day I returned I filled out the warranty request, got a reply, and then life got in the way for a few months. Last week, I emailed the customer service rep on the same email thread and made sure I was still good to go with the request # I was given. We're all good and I sent out my binos today. I should also state that I have zero affiliation with Maven (or any company, for that matter).

So far, all I've done is:

• Fill out a warranty request online. They replied within two business days with easy-to-follow instructions
• Email back and forth a few times with a customer service rep who was very responsive
• Send in my binos (06/02)

That's it for now. I'll update it as it goes along. As far as I know, they'll let me know when they receive the binos, which should be early next week, and we'll go from there. Hope this helps someone.

 

[nobody]

I've not seen a thread of this type so I figured I'd start it and update it as it goes along for everybody. I bought a pair of B.2 11x45 new five-ish years ago. They've been all over the place with me and I'm a huge fan. In April, I handed them to a buddy for him to look at a flock of turkeys, he unscrewed the eye cups just like I've done a thousand times, and one of them got stuck in the "up" position. The other eye cup is finnicky as well. No other issues that I'm aware of.

The day I returned I filled out the warranty request, got a reply, and then life got in the way for a few months. Last week, I emailed the customer service rep on the same email thread and made sure I was still good to go with the request # I was given. We're all good and I sent out my binos today. I should also state that I have zero affiliation with Maven (or any company, for that matter).

So far, all I've done is:

• Fill out a warranty request online. They replied within two business days with easy-to-follow instructions
• Email back and forth a few times with a customer service rep who was very responsive
• Send in my binos (06/02)

That's it for now. I'll update it as it goes along. As far as I know, they'll let me know when they receive the binos, which should be early next week, and we'll go from there. Hope this helps someone.

I'm a fan of these types of threads. It allows us to get an idea for how warranty claims on some of the "less commonly used" companies' warranties work. Keep us updated!

 

[JakeSCH]

I am in the same process, except about 2 weeks ahead. A buddy of mine dropped the bins chipping the glass...their communication has been great, a personal email each step of the process (when they received them, when they inspected them, that they had to ship to manufacturing & repair plant with expectation of another 4-5 weeks).

 

[carsonkeys]

I am in the same process, except about 2 weeks ahead. A buddy of mine dropped the bins chipping the glass...their communication has been great, a personal email each step of the process (when they received them, when they inspected them, that they had to ship to manufacturing & repair plant with expectation of another 4-5 weeks).

Awesome feedback, thanks for contributing. Feel free to update us all on this thread with any progress!

 

[morgan1h]

I completed this process with my B3 8x30's earlier this spring. Took awhile (like 5-6 weeks) from shipping them out to getting them back again, but all smooth other that. People were a pleasure to deal with and came back fixed good as new. Basically the same good experience as what JakeSCH described ^.

 

[Firehawk]

After I broke my focus system due to making a really stupid mistake on my B2 last October, I sent them in for repair. Due to the nature of the repair, they had to send them to the repair facility in California. When they came back in about 5 weeks, they were perfect and I couldn't tell any difference between them and a brand new pair, but it had the same serial number. Great communication through the entire process.

 

[willfrye027]

I like that they are repairing them instead of sending a brand new one out, like some other companies do. Just sits better with me for whatever reason. I need to send in my b3s and this thread is helping motivate me.

 

[Mw01313]

I've been deciding on a spotter. Maven was at the top of my list for my price point. Think this thread just made the decision for me

 

[cuerro viejo]

I sent my b2 11x in and had a brand new pair back in I think 7 business days. I'd post a picture of the old ones but I'm to embarrassed. I'm a little rough on things. Lol

I was debating between meopta and maven for a set of 15x’s. Maven fixed that debate with it's CS. Hard to beat their CS.

 

[slamdmini]

ive been considering a few brands, with maven being near the top. looks like maven it is

 

[carsonkeys]

UPDATE
Received an email from Maven this morning:
"We have received your B.2 binoculars. It is awaiting inspection and we will reach out once that has been completed.

Please let us know if you have any questions in the meantime."

So far so good.

 

[elkguide]

Went through this process in December with my spotter (S1A). Every step of the way I felt like I was in the loop and after they went through the scope they said that they would feel better replacing my spotter "if" I was OK with that.

MAVEN ALL THE WAY.

 

[carsonkeys]

Went through this process in December with my spotter (S1A). Every step of the way I felt like I was in the loop and after they went through the scope they said that they would feel better replacing my spotter "if" I was OK with that.

MAVEN ALL THE WAY.

You hit the nail on the head. I cannot speak to how other companies do things, I imagine it's similar, but the consistent updates for my $1k+ binos has been very comforting

 

[carsonkeys]

UPDATE #2
Received an email this afternoon (that's two for today) saying that the binos will need to be sent to their repair facility in CA and the typical turnaround time is 4-5 weeks, and they will let me know when they make it back to Lander. Sounds like it'll be a few weeks between updates now.

I'd be wrong not to mention how communicative they've been thus far. It really is impressive.

 

[JakeSCH]

Mine just got back in Lander today and will be shipped back to me asap. So far it has been a good experience.

 

[carsonkeys]

UPDATE
After radio silence since June 8, I received an email today (07/22) saying that my repairs were finished and they're sending my binos back. Like they said I would, I received a tracking number and look forward to their arrival. Will post another update when they arrive.

 

[JakeSCH]

Mine came back looking basically new. Quite impressed!

 

[willfrye027]

They sent me new eyecups for free after mine were so gunked up they wouldn’t twist easily. So far they’re living up to the warranty in my book

 

[Quentin VanPelt]

Two years ago I dropped my B2s in the rocks and chippped the glass up. I sent them in to get repaired and asked how long it would take to get them back because I had a upcoming hunt. They told me that they would have to ship them to California to get repaired and it would be 6 weeks or so. On top of that they sent me a pair of loaner B2s to use on my upcoming hunt, free of charge. All I had to do is when I was done hunting was to send them back. Then a few weeks after that I got my original pair back. Was easy and fast. Sold me on maven.

 

[jfox]

Two years ago I dropped my B2s in the rocks and chippped the glass up. I sent them in to get repaired and asked how long it would take to get them back because I had a upcoming hunt. They told me that they would have to ship them to California to get repaired and it would be 6 weeks or so. On top of that they sent me a pair of loaner B2s to use on my upcoming hunt, free of charge. All I had to do is when I was done hunting was to send them back. Then a few weeks after that I got my original pair back. Was easy and fast. Sold me on maven.

Wow that’s above and beyond. Strong work maven