I had another underwhelming experience with KUIUs customer service.
The mobile version was a bit hard to follow... but I ordered a new tee (at about 8PM). Shortly after ordering it I realized that the black was the same old 100% cotton that I have ordered before and hated and that only the tan and white came in the new cotton/poly blend (if I understood correctly). I sent an email asking about this (about 8:30PM) and asked if my understanding was correct, realizing it was after hours, I just said if the black is the 100% cotton can you switch my order to the white cotton/poly. I didn't receive a reply by 11am the next day so I called in. First the guy had no idea about which shirts were cotton/poly. Then he tells me they can only edit an order within an hour. I said I emailed within an hour. It was after hours... so reality is they can only edit and order during hours within an hour. He said I could just send it back and exchange it... my reply was well yes I can pay shipping to send it back and cross my fingers that the one I want is in stock. I felt I was done dirty even more because I emailed within an hour and called within an hour of kuiu being open anyway but neither did the trick.
Also... when I made the order last night I ordered a hat first then seen this tee and made a second order (so I paid shipping twice), I didnt even ask about combing orders because I tried to do that at Christmas when I made two orders within in an hour of each other that would have qualified for free shipping if ordered together and they would not help with that and it made my blood boil so I just got off the phone.
Hate their warehouse shipping system, I mean call over to the warehouse and fix it for me I am sorry if its a bit of a headache to do but its got to be possible unless its already shipped. I also hate when I hear how great the customer service is, I have never found it to be above average.