Hey, just wanted to share my recent exo experience. I cant review the pack (I bought a k4) because I dont have enough perspective. It's the only "alpha" pack Ive ever tried. I can, however, attest to the customer service. ( tldr; it's the best service I'ver ever had).
I damaged my pack last year, between significant rucking for training, a 2 week stones sheep hunt, and a canoe moose hunt, I managed to perforate the bottom, rip one of the tabs and generally beat the son b!tch up. I requested some repairs and custom modifications, and wanted to buy the rifle holder attachment as well.
I mailed to them, international is slow, but it got there. I had some regular communication with them, and it seemed like they were busy but thats to be expected. A few weeks later, my pack arrived WITH the rifle carrier and NO invoice. All the work had been done and then some. When I reached out, they told me " this took to long to get back to you, so it's on us". Unbelievable. Fan boy for life now.
I damaged my pack last year, between significant rucking for training, a 2 week stones sheep hunt, and a canoe moose hunt, I managed to perforate the bottom, rip one of the tabs and generally beat the son b!tch up. I requested some repairs and custom modifications, and wanted to buy the rifle holder attachment as well.
I mailed to them, international is slow, but it got there. I had some regular communication with them, and it seemed like they were busy but thats to be expected. A few weeks later, my pack arrived WITH the rifle carrier and NO invoice. All the work had been done and then some. When I reached out, they told me " this took to long to get back to you, so it's on us". Unbelievable. Fan boy for life now.
