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Are they letting you return/exchange for a different pair of boots?I’m sending my almost new pair back to Crispi due to them leaking like there isn’t GoreTex in them at all. Super comfortable, but not even close to waterproof. Might just be a lemon of a pair, but I’ll be upgrading to something else.
The verdict is still out, but I think/hope so. While their customer service was friendly enough, it hasn't been the fastest. After a week of not hearing anything on the original warranty claim, I was able to get them on the phone and they told me to ship the boots back so they could evaluate them. They've had the boots for 10 days and I haven't heard anything back yet. If given the opportunity, I will likely upgrade to a different boot.Are they letting you return/exchange for a different pair of boots?