BluMtn
WKR
I am curious as to what the warranty issue was? I thought they would warranty anything? Would you care to explain and share your experience with the Vortex warranty?
Yes they will warranty all their products regardless of the damage. In my case "I" damaged my razors while coyote hunting and called them to send them in. By this time Vortex had upgraded their model line to the HDs. And as I mentioned in my post my razors were some of the first ones shipped out after they started selling them. When Vortex received them I received an Email from them stating they would replace them due to the damage.
I called Vortex and ask the CS rep that since they know longer build the old style razor could I pay for an upgrade to the HD razor. Her reply was that is not how it works. I once again stated that I was willing to pay for an upgrade. The CS lady stated that they would send me a like model to which I responded that you do not build this model anymore. Her response to that was they have some binos that they use in the R&D and quality control area that they will send.
About a week later I received my warrantied razors and upon examination you could see that they had been handled with some scuff marks on the barrels, but the glass was ok. I had written the serial number of my set down for reference and when I checked the serial number on my replacements they were older that the set I had sent in by a large margin. That is why I am no longer a choir boy for Vortex.