Bowhuntr64
WKR
I bought a Big Agnes Copper Spur 1 tent last year, and love it. It is super lightweight, easy to set up, and well constructed. Unfortunately, on my elk hunt earlier this year, I had a bear come to camp while I was out hunting and crush my tent. There was no food in it; the bear must have been curious. The rain fly was torn in 11 different places and one of the poles was broken in half.
I took the tent back to REI and they said they couldn't help me. So I contacted Big Agnes and they were amazing! After I sent the damaged pieces to them, they contacted me every few days with an update of how the repair was going. After about 10 days, they Fed Exed my rain fly and pole back to me, completely fixed. And…NO CHARGE!
I was blown away by their speed, communication, and repair. I highly recommend Big Agnes!
I took the tent back to REI and they said they couldn't help me. So I contacted Big Agnes and they were amazing! After I sent the damaged pieces to them, they contacted me every few days with an update of how the repair was going. After about 10 days, they Fed Exed my rain fly and pole back to me, completely fixed. And…NO CHARGE!
I was blown away by their speed, communication, and repair. I highly recommend Big Agnes!