Like you all, I work very hard to put a roof over my family's head and to put some money away (above and beyond family money) to hunt in the fall, and occasionally buy new/used gear here and elsewhere. I have learned a ton on this website (thank you all), contributed in an attempt to help others, and have done a number of smooth buy and sell transactions. By doing 100s of transactions here and on other similar sites over the last 5 years, I have learned that complete (over) disclosure, without the need for deception or smoke/mirrors, is the best receipt for a win/win situation. Also like the majority of people here, my reputation means more to me than a few dollars....call me old school, but I enjoy it when the buyer is 100% happy with their purchase from me. Because of this, I always provide a 100% money back guaranty if something shows up that (i) was misclassified, (ii) showed up in a condition different than what was described, (iii) got damaged during shipping, (iv) etc.
A few days ago, I was a kid in a candy store after getting a delivery notification on what I thought was a new Kuiu 3200 pack that I purchased here. From the few (far away) pictures and item description ("Received as a GIFT, and never used by "him"), I, along with a few other Rokslide members (that I previewed the item with), were led to believe the pack was in like new condition. The price was also consistent with what other like new Kuiu packs sell for......granted it was on the lower end (listed $300), but Kuiu just had a 25% off sale on these packs recently, with the sale price totaling $338 for the full kit. There was no disclosure of the pack being "used", "bloody", "smelly", "Ripped Cords", "wear and tear", etc.........the far-away pictures showed what appeared to be a like new pack.....selective pictures, that's for sure.......and I don't doubt the pictures are of my bag.
When I received the package, I could smell the stench before taking it out of the box (strike one). Then, upon full inspection, I immediately noticed the pack was not in like new condition, like I originally thought........blood was all over the frame and it appears to have been there for some time. One of the main nylon cords, connecting the bag to the frame (in a primary location) was almost completely ripped through (and once nylon rips, its just a matter of time before is completely severs), a few other primary connection points have major frays, and the cord to cinch the waterbottle pocket at the bottom was ripped in half. ALL OF THESE ITEMS WERE EASILY NOTICEABLE - And like 99% of everyone on here that accurately describe their items (I have read thousands of classified ads here and elsewhere), the term "used", "blood stains", "wear and tear", "smelly", "frayed cords", etc were not disclosed.
That evening (on delivery date), I sent a polite text to the seller asking, in order of preference, if (i) he would consider taking the item back given the item not being what I expected, as the post and pictures led me to believe the item was "like new", (ii) consider a small refund so I could get the cords fixed (at minimum). I also asked to see the original post, so I could confirm what I had already know and described above, but this was denied as well. He got extremely defensive quickly, almost like he expected me to have issues with the pack. I did the opposite (knowing I was at his mercy here since he already had my money), and tried to rationalize with him, but he soon just cut me completely off, saying he "got the bag as a gift", "didn't inspect it and is no 'expert'", "only wore it one time" (after originally saying he never wore it), and "he didn't deceive me".
I wanted to give him the benefit of the doubt, but have been on this earth long enough (39 years) to know I got the short end of the stick here. Yes, he has more posts than me here, which typically defines right and wrong, but I have over 2000 posts and 100s of happy buyers (all have the ability to return any item to me with a full money back guaranty) from combined BDoutdoors, LRH, Snipershide, and here (each serves an important, different purpose for me).
Had to get this off my chest......hopefully the seller will see this and come around! Or get his opportunity to tell his story. I have the text messages to support my rant. My goal is to return the item for a full refund.
A few days ago, I was a kid in a candy store after getting a delivery notification on what I thought was a new Kuiu 3200 pack that I purchased here. From the few (far away) pictures and item description ("Received as a GIFT, and never used by "him"), I, along with a few other Rokslide members (that I previewed the item with), were led to believe the pack was in like new condition. The price was also consistent with what other like new Kuiu packs sell for......granted it was on the lower end (listed $300), but Kuiu just had a 25% off sale on these packs recently, with the sale price totaling $338 for the full kit. There was no disclosure of the pack being "used", "bloody", "smelly", "Ripped Cords", "wear and tear", etc.........the far-away pictures showed what appeared to be a like new pack.....selective pictures, that's for sure.......and I don't doubt the pictures are of my bag.
When I received the package, I could smell the stench before taking it out of the box (strike one). Then, upon full inspection, I immediately noticed the pack was not in like new condition, like I originally thought........blood was all over the frame and it appears to have been there for some time. One of the main nylon cords, connecting the bag to the frame (in a primary location) was almost completely ripped through (and once nylon rips, its just a matter of time before is completely severs), a few other primary connection points have major frays, and the cord to cinch the waterbottle pocket at the bottom was ripped in half. ALL OF THESE ITEMS WERE EASILY NOTICEABLE - And like 99% of everyone on here that accurately describe their items (I have read thousands of classified ads here and elsewhere), the term "used", "blood stains", "wear and tear", "smelly", "frayed cords", etc were not disclosed.
That evening (on delivery date), I sent a polite text to the seller asking, in order of preference, if (i) he would consider taking the item back given the item not being what I expected, as the post and pictures led me to believe the item was "like new", (ii) consider a small refund so I could get the cords fixed (at minimum). I also asked to see the original post, so I could confirm what I had already know and described above, but this was denied as well. He got extremely defensive quickly, almost like he expected me to have issues with the pack. I did the opposite (knowing I was at his mercy here since he already had my money), and tried to rationalize with him, but he soon just cut me completely off, saying he "got the bag as a gift", "didn't inspect it and is no 'expert'", "only wore it one time" (after originally saying he never wore it), and "he didn't deceive me".
I wanted to give him the benefit of the doubt, but have been on this earth long enough (39 years) to know I got the short end of the stick here. Yes, he has more posts than me here, which typically defines right and wrong, but I have over 2000 posts and 100s of happy buyers (all have the ability to return any item to me with a full money back guaranty) from combined BDoutdoors, LRH, Snipershide, and here (each serves an important, different purpose for me).
Had to get this off my chest......hopefully the seller will see this and come around! Or get his opportunity to tell his story. I have the text messages to support my rant. My goal is to return the item for a full refund.
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