Apple CarPlay with OnX not working

[BrockJ]

Having OnX on apple carplay is a game changer, especially when scouting. However, about a month ago something changed and now OnX shows black on the Home Screen of my apple carplay. If I click on the OnX app it opens up but on the Home Screen it is black. My brother has the same issue. I tried updating the OnX app, no change. Anybody else? How should I fix it?

 

[BBob]

@onX Hunt

 

[wapitibob]

Just checked, works fine for me. Looking at the carplay screen in the dash, the Onx icon is normal and tapping it opens the app to my current location. I don't open the phone app when using Onx in the vehicle.

 

[Wheels]

Found this on the web., same issues as you are having.

Hi! I’m Charlotte with onX Hunt support. I understand your onX Hunt app is showing a black screen with no satellite imagery. To help you better, could you tell me if this happens right after opening the app or only in certain locations? Also, are you connected to the internet when this happens?

While I wait for your details, here are some simple steps we can start with:

1. Check Map Layers: Sometimes the Satellite layer is turned off or a different layer is selected, which can cause the map to appear black or muted. Tap the Map Layers button usually located at the bottom-left of the app and make sure the Satellite layer is enabled.

2. Internet Connection: Since the satellite imagery loads via the internet, confirm that your Mac is connected to a stable internet source.

3. Update the App: Make sure your onX Hunt app is updated to the latest version compatible with macOS 10.15.7. Older versions may have issues displaying imagery.

4. Restart the App: Close the app completely then reopen it. Sometimes restarting helps refresh the map data.

5. Clear Cache: If you’re using onX Hunt through a browser on your Mac, clearing your browser’s cache and history can resolve display issues. For Safari:
- Go to Safari menu > Preferences > Privacy > Manage Website Data > Remove All.

 

[BrockJ]

Found this on the web., same issues as you are having.

Hi! I’m Charlotte with onX Hunt support. I understand your onX Hunt app is showing a black screen with no satellite imagery. To help you better, could you tell me if this happens right after opening the app or only in certain locations? Also, are you connected to the internet when this happens?

While I wait for your details, here are some simple steps we can start with:

1. Check Map Layers: Sometimes the Satellite layer is turned off or a different layer is selected, which can cause the map to appear black or muted. Tap the Map Layers button usually located at the bottom-left of the app and make sure the Satellite layer is enabled.

2. Internet Connection: Since the satellite imagery loads via the internet, confirm that your Mac is connected to a stable internet source.

3. Update the App: Make sure your onX Hunt app is updated to the latest version compatible with macOS 10.15.7. Older versions may have issues displaying imagery.

4. Restart the App: Close the app completely then reopen it. Sometimes restarting helps refresh the map data.

5. Clear Cache: If you’re using onX Hunt through a browser on your Mac, clearing your browser’s cache and history can resolve display issues. For Safari:
- Go to Safari menu > Preferences > Privacy > Manage Website Data > Remove All.

I tried these things, nothing worked. So I contacted OnX support. They said it is a bug that they are working on fixing but they didn’t have a timeline of when it would be fixed.