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    Zeiss - Customer Service

    I'm glad to hear they take care of some products I think they should at least offer affordable repairs or parts. As far as warranty and original purchaser information I can tell you Swarovski doesn't even ask. I purchased my binoculars and spotting scope used and have never had to register any...
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    Zeiss - Customer Service

    Well I can promise you if your interested in the best optics and decide to spend the money on Swarovski they're customer service is outstanding. There repair cost on all there optics are reasonable. I had a pair of 12x50 el binoculars bounce down the road after being left on top of the car. They...
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    Zeiss - Customer Service

    Sounds like if your zeiss product is within a 5yr time frame or fairly new they will probably take care of you. However anything very old is going to cost ya. They will offer you a small discount on something new and send you a large repair codt. That's really not my issue but they tell you...
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    Zeiss - Customer Service

    Yes Swarovski customer service is outstanding. I purchased 2 of my spotting scopes 2nd hand and they service your products regardless no questions asked. Very reasonable or at no cost to you. I have no problem paying for damages or lenses within reason. I spoke to a gentleman this morning at a...
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    Zeiss - Customer Service

    Yes it's almost comical at this point. I called them again today and tried to buy the replacement button that's missing so I could possibly have it fixed elsewhere and they won't sell you parts either. They definitely have no interest in helping. They won't repair it. For less then a new scope...
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    Zeiss - Customer Service

    I honestly almost fell out of my chair. I had to call 4 or 5 times and still have not heard from anyone. I just wanted someone to explain this quote. The gentleman I spoke to just repeatedly said ya I understand your frustration your scope looks very good but it has internal damage. I asked him...
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    Zeiss - Customer Service

    If that had been Swarovski for 700 bucks they would have fixed them. I had Swarovski 12x50 el ride 10 miles on top of a car before flying off. I sent them in with smashed eye cup and big hole in the main housing. Pretty much destroyed and they were 6 or 7 yrs old. Swarovski called me up and...
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    Zeiss - Customer Service

    Here is the bill I got from zeiss and photos of my spotting scope. The eyepiece button fell or broke off I honestly don't know. My eyepiece will not come off and isn't focusing properly apparently it came unscrewed inside when I tried to remove it. There is no external damage to my scope but...
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    Zeiss repair

    I just sent in a spotting scope that needed the button replaced to release the eyepiece. They sent my scope to Germany and sent me a repair for $1400 for the scope and $480 for the eyepiece. They said it apparently needs completely rebuilt and it's not covered. I personally would never consideIr...

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