True statement, I know when I get a sour response I am packing my gear and headed down the road. Although kifaru is a big enough name and has a super solid reputation that might be worth a second go. All about who answers the phone...I know this well on my own business.
I have use kifaru for a lot of years and they have always been great to deal with. As Aron says, some folks just have bad days. Glad he surfaced to take care of your issue.
Can the rangefinder harness be added to either side? I was considering ordering 2 rangefinder harnesses one for each side, to store extra misc "stuff".