Ok so just got a 3 minute voicemail from David. Long story short they shot the rifle to make sure it was accurate before they sent it back. There was a mark on the case after it was ejected. Upon inspection they noticed there was a “bur” in the barrel. So…. the gun is getting re barreled and...
Also there are tons of m21 6.5 prc for sale on gun broker. Lots of the listings have multiple in stock. I was told it was the first 64 or so that had issues. I honestly don’t believe that but I’m sure we will find out soon enough. I would look for this thread to continue for a while. When you...
Think about this for a second. A major gun and ammo manufacturer makes a product to sell for $2,000. Doesn’t even test to see if it works. Guns don’t work. Guns are sent back. Company never issues an apology or clearly outlines what they are going to do to fix it nor mentions how long it will...
I have seen and heard issues with customer service as far back as two years ago. It seems to be an ongoing problem. The theme was no communication and slow to solve the problem
Ok so I got a call last night at 845 est. David left me about a 3 minute voicemail. He said they have the fix. It’s a new bottom metal, spring and follower made by someone else. It has been sent to get cerakoted and they are re cerakoting the whole gun to make sure it matches. I was told the gun...
Well it’s been 24 hours since I talked to David and he indicated that he would update yesterday or today to say if it worked or not. Haven’t heard so I’m guessing it didn’t. What a crap show! Anyone else hear anything?
Very well put! I just don’t understand why they can’t just email all of us once a week with an update. They don’t care i guess and it seems to be poorly run.
It’s 445 est and I got a call about 45 minutes ago. Right after I posted that I hadn’t heard anything. David seems like a nice guy but honestly it’s to much info to communicate via a text on here. He said he was calling everyone else I think. A written response would be appropriate I think but...
I sent them a message on Instagram and Facebook. Doubt it will do any good. No reason swapping out or designing and building there own bottom metal should take this long, and if it did then just keep folks updated geeze
Yup I was hoping they would act like a company that cares and at least say we are working on it or something. I’m going to ask for my money back at this point.