New rubber armor on swarovski?

[cmc]

Has anyone had to get new rubber armor on a pair of 15x56 swarovski SLC's? Say you have a huge chunk taken out of it down to the metal frame. Is that something that Swarovski can do?

Thanks
cmc

 

[colonel00]

Probably best to contact them directly and ask. Perhaps you could make a case for material defect. Worst case, they could probably do a factory repair for a decent price.

 

[Phillip Hathaway]

Call them!

 

[Shrek]

Call them!

Seriously ! The most pleasant customer service I've ever dealt with. I'm sure they'll fix them up like new.

 

[Archerm]

I sent my 25 year old 10x42s back to them a few years ago. They totally refurbished them for around $125.00 if I remember correctly. When I got them back everything was new from the glass to the outside armor. They looked like they were band new right off the shelf. Great service dept to work with. It took three weeks total to get them back.

 

[cmc]

Just got off the phone w/ Swaro Cust. Serv. and it's $100 for a pair of older 15x56 SLC's to get new armor and a cleaning/inspection.

Thanks guys.

 

[Zbot]

Just got off the phone w/ Swaro Cust. Serv. and it's $100 for a pair of older 15x56 SLC's to get new armor and a cleaning/inspection.

Thanks guys.

I wouldn't be surprised if they do more than that before you get them back.