Yeah, since they were over 1 year old they recommended a cobbler who could fix them but I was responsible for the cost. Sent them to Gary’s Shoes in UT, I think the total with shipping was $35. They did a really nice job fixing them.
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Hmmm. For both boots to have the same issue at about the same time seems like a materials or manufacturing issue to me. 3 years old? Hmmm. I guess if you really put some miles on them, maybe. I am a lowlander most of the year so I have some boots that are the functional equivalent of safe queens. i break them in and then only use them for “real” hunting. They may get 50 miles a year so I would expect them to last for a long time. 5-10 years.
I really like Crispi boots but had an issue a while ago where I liked the way my Idaho’s fit my wide foot so much I bought a second pair. After a bit of a delay, they sent me a set labeled regular width. I contacted them and the CS guy was like, ”nope, those are wides, they were just mislabeled”. I replied “ they don’t fit the same as the same set of boots I bought six months ago that are labeled wides”. I basically got a few “these aren’t the droids you‘re looking for” emails and started calling. Finally got someone to say, send them back. I got a refund (less return shipping I had to pay) it never got my second set of boots.
I have bought 2 other pairs since from black ovis and Crispi is probably my favorite fit in a hunting boot but I continue to be suspect of their CS.
by way of contrasting example,
I have sent 2 items back to vortex. A new one shows up very quickly. No questions asked.
I had a pair of Filson upland boots with limited use and the midsole crumbled and the sole came unglued on booth boots after 6 years. Sent them pics. “Send them to Us” 10 days later a brad new pair showed up with a $25 gift certicificate to cover shipping.
I had a pair of 5 year old kanabs from first lite that I “lost” in my gear storage. They had very little use. I pulled them out this year to wear scouting and promptly had a crotchetel blow out. Sent pics. “Send us the pants”. they sent me some new obsidians and even updated the size since they have gone a bit skinny jeans in the last five years.
i Tend to “break up” with companies that don’t stand behind their gear (Looking at you kuiu and your dog $#!+ alpine pants). I hope Crispi keeps their customer service as solid as their product. I really like how their boots fit, but if I had another issue they didn’t cover, I would move on To another brand.