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Zeiss "Lifetime" Warranty - refusal to stand behind its product
As for me, I sent my 85 mm Diascope back to Zeiss to have the course focusing knob work. I was ok with using the fine adjustment knob, but more important was a simple internal cleaning. They fixed the course adjustment knob. But as mentioned, I also sent it the scope back to have the internal... -
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Zeiss "Lifetime" Warranty - refusal to stand behind its product
Ah dude………… your luck with optics hasn't been good lately And now you gotta deal with Zeiss again…….. and I am sure you are aware that any optics maker’s warranty and repair services on laser rangefinders is even worse than their normal optics repair services and costs keeping my fingers... -
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Zeiss "Lifetime" Warranty - refusal to stand behind its product
My situation with Zeiss (posted above) wasn’t so much the the definition of the lifetime warranty issue. My problem with Zeiss was their repair tactic. I will use an analogy to make my point: if the transmission of my truck goes out at 90,000 miles, and I bring it to the dealership to repair... -
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Zeiss "Lifetime" Warranty - refusal to stand behind its product
Makes sense I will say that in my situation with Zeiss, I offered to pay a reasonable fee for the coarse adjustment repairs and lens cleaning. Which their response was I can buy their latest model of spotting scope for $3400. Or I could have them send back my Diascope unfixed and internally... -
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Zeiss "Lifetime" Warranty - refusal to stand behind its product
The OP’s experience with Zeiss customer service is EXACTLY what I experienced. I too needed warranty service on my 85MM Diascope. I need internal lens cleaning and the coarse focus knob repaired. they sent me back an email saying since the Diascope was no longer made, it was not economical for...
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